Lawyer
Trần Việt Tùng
Managing Partner
Civil & Corporate
10 years of experience
Industries
Travel, Tourism & Hospitality
For tour operators, travel agencies, hotels and hospitality businesses operating in Vietnam
A tour is commonly sold before all third-party services are delivered. Operators collect customer payments, commit deposits to airlines and hotels, arrange guides and then manage visa refusals, schedule changes and service complaints. Poorly aligned customer and supplier terms can leave a tour company refunding its traveller while having limited recourse against a supplier.
Businesses covered
Domestic and international tour operators; inbound and outbound agencies; tour distributors; hotels and resorts; MICE and destination-service providers.
Common legal issues
- 01
Visa refusal or last-minute cancellation
What amounts can be retained, refunded or recovered from suppliers?
- 02
Flight or hotel disruption
Who must notify customers, offer alternatives and bear the resulting costs?
- 03
Sales promises and itinerary changes made by email or messaging apps
which commitments bind the operator?
- 04
Deposits, agent commissions and supplier balances become difficult to reconcile across sales, operations and finance.
- 05
Travel business licences, responsible personnel, guide arrangements and the transfer of passport data require continuing oversight.
Justix services
Services for businesses in this industry
Team in charge
Tiến sĩ Luật
Trần Thúy Hằng
Legal Adviser
International Trade
25 years of experience
Thạc sĩ, Luật sư
Đoàn Văn Tùng
Luật sư
Tố tụng & Giải quyết tranh chấp
15 years of experience
Thạc sĩ Luật
Nguyễn Phúc Mạnh
Trưởng Phòng Pháp chế & Hợp đồng
Tư vấn doanh nghiệp, hợp đồng
10 years of experience
Jurist
Trần Thanh Nhàn
Head of Corporate Legal Department – Licensing and Administrative Procedures
Intellectual Property & Corporate
9 years of experience
Chuyên gia
Nguyễn Chí Dũng
Cố vấn
15 years of experience
Lê Duy Định
Head of Litigation Team 01
Criminal & Civil
10 years of experience
Kỹ sư công nghệ
Trần Văn Tùng
Cố vấn kỹ thuật về bảo vệ dữ liệu cá nhân
Công nghệ thông tin & bảo vệ Dữ liệu cá nhân
10 years of experience
Frequently asked questions
Does a rejected visa automatically entitle a traveller to a full refund?
Not automatically. The analysis depends on agreed booking terms, customer disclosures, committed supplier costs and applicable consumer protection rules.
Can an external legal team support a tour business without in-house counsel?
Yes. A structured retained service can cover recurring contract reviews and incidents while management retains operational control.
Talk to a Justix lawyer
Call or message us for a quick conversation during office hours.
- info@justix.vn
- Registered office
- LK5-52, Tan Tay Do New Urban Area, O Dien, Hanoi (by appointment)
- Office
- Tower A, Ecolife Tay Ho, Starlake Urban Area, Xuan La, Tay Ho, Hanoi, VietnamView map
- Business hours
- Mon – Fri: 8:30 – 17:45 (Vietnam time, GMT+7)
Justix Law Firm · Hanoi Bar Association. Operation Registration Certificate No. 01022366/TP/ĐKHĐ issued by the Hanoi Department of Justice.
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